Privacy Policy

1. Introduction

BackQ ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application maintenance and ticket management platform at backq.io (the "Service").

2. Information We Collect

2.1 Information You Provide

• Account registration information (name, email address, password)
• Profile information (job title, organization, phone number)
• Support tickets, comments, and attachments you submit
• Billing and payment information
• Communications with our support team

2.2 Information Collected Automatically

• Log data (IP address, browser type, access times, pages viewed)
• Device information (operating system, device identifiers)
• Usage data (features used, interactions with the Service)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your support tickets and deliver customer support
• Send administrative notifications and service updates
• Process billing and payments
• Analyze usage patterns to improve user experience
• Protect against fraud and unauthorized access
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who help us operate the Service (hosting, analytics, payment processing)
• Workspace Members: Other users within your workspace may see your profile information and activity as permitted by workspace settings
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), encryption at rest, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., audit logs, billing records).

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Export your data in a portable format
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@backq.io.

8. Cookies

We use essential cookies to maintain your session and preferences. We may also use analytics cookies to understand how the Service is used. You can control cookie settings through your browser preferences.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence, including Thailand where our servers are located. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

The Service is not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: